FAQ

Vaše nejčastější otázky

Terms of leasing contract
Can I lease multiple vehicles? 
When I take advantage of your offer and select the vehicle I want, I sign a contract and pay leasing fees and any service work while the contract is valid. Is it correct that at the end of the lease when I return the car, I can choose another at no extra cost?
Which vehicles do I have to conclude an operating lease for as a non-entrepreneur? 
What documentation do I have to present for approval if I am a private non-entrepreneur (e.g. employee)?
What documentation do I have to present for approval if I am an entrepreneur?
What documentation does our company have to present for approval?
Can a contract be concluded by a foreign national?
What’s the difference between an operating lease and a full service lease?
Do I also receive the full technical certificate with the vehicle?
What about vehicle availability?
Can I exchange a leased vehicle for another during the contract?
Can I lend the vehicle to someone else to drive?
Is the registration number linked to the leasing company’s address or the client’s?
What is the leasing contract’s term?
Do I have to drive an exact number of kilometres every year?
What should I do if I find that I have selected the incorrect total mileage for my leasing contract’s term?
How is higher / lower mileage billed in the case of an operating lease or a full service lease?
Can I drive the vehicle abroad?
Is there any upper limit to the agreed mileage?
Where can I find technical information about the vehicle or the terms of the leasing contract?
How should I proceed if I lose the documents or registration plate to the vehicle?
How should I proceed if I lose my refuelling card?
What should I do if I forget the PIN to the refuelling card?
Can I use multiple refuelling cards with a vehicle?
Can I put advertising onto the vehicle?

Finance 
If I receive the vehicle during or at the end of the month, will I pay the fees for the whole month?
When do I pay the first and next instalments?
I am self-employed – will I receive an invoice every month with the price, including VAT?
What is the procedure if I commit a traffic violation?
I am considering an operating lease without services. Will I have to pay extra in addition to the agreed instalments and fuel?


Servicing 
Where should I go for warranty or tyre service?
What I should I do when changing the tyres for the first time?
What should I do in the event of a vehicle defect?
What are the service intervals and how much does service work cost?
Is a replacement vehicle available during standard service work?
Can I mount additional equipment onto the vehicle, such as a tow bar?
What should I do if I need to repair a vehicle abroad?
How do I get a replacement vehicle?


Insurance
What do I do in an insurance claim?
What do I do in case of request of release the right of the setlement?
Can I apply insurance bonuses I have from the past as a driver?
What is the difference if my accident insurance includes GAP?
How should I deal with damage to the windscreen?
What is the excess on insurance?
What is the geographical scope of the insurance? Are there any exceptions?
What happens if the vehicle is stolen?
What should I do if the vehicle is a write-off and the accident was caused by another vehicle on an operating lease? Do I get a new vehicle again under the same terms?
What should I do if I am involved in accident abroad and the police want me to sign a document I don’t understand?
Where can I find your current, general, and additional terms and conditions?

Assistance 
How does the ALD Assistance service work?
When am I entitled to a replacement vehicle from the assistance service?

Termination of contract 
Where should I return the vehicle after termination of the contract?
Do I also return the second set of tyres with the vehicle?
Can a contract be prematurely terminated before the agreed date?
How is the condition of the vehicle assessed when I return it? How much wear and tear is acceptable?
How is the leasing contract terminated?
What happens to the vehicles after their lease ends?

 

 

Terms of leasing contract


Terms of leasing contract

Can I lease multiple vehicles?
Ano, množství smluv uzavřených osobou nepodnikající, podnikatelem nebo společností není omezeno, záleží zejména na Vaší bonitě, kterou posuzujeme před uzavřením smlouvy.

When I take advantage of your offer and select the vehicle I want, I sign a contract and pay leasing fees and any service work while the contract is valid. Is it correct that at the end of the lease when I return the car, I can choose another at no extra cost?
Yes, partially. This procedure applies to concluded calculations where there is no additional invoicing. During the contract, you pay all the agreed services in instalments. These could be tyre servicing, assistance services, or refuelling. With an open calculation you pay deposits on services, which are subsequently billed to you. When returning the vehicle, we consider its condition and any excess wear, which is charged according to the condition of the vehicle. We also consider any excess or unused mileage according to the odometer reading when the vehicle is returned. The process of acquiring a new vehicle is not affected by a previous contract at all.

Which vehicles do I have to conclude an operating lease for as a non-entrepreneur?
The contract can be concluded for any make and model of passenger or utility vehicle up to a total weight of 3.5t.

What documentation do I have to present for approval if I am a private non-entrepreneur (e.g. employee)?
We will need copies of two valid identity documents and a completed and signed questionnaire (you will receive this in advance if interested in a contract). If there is any doubt on our part or if the vehicle has a cost price of more than 400 000 CZK incl. VAT, we will also need a copy of a bank statement.

What documentation do I have to present for approval if I am an entrepreneur?
We will need copies of two valid identity documents and a copy of your business licence, or a copy of another document specifying your main source of income activity. We also need a copy of your tax registration certificate and copies of your income tax returns stamped by the Tax Authority as of 31st December of the current and previous financial year. If the financial year ends in the second half of the year, we need a copy of your statement of income and expenditure as of 30th June of the current financial year.

What documentation does our company have to present for approval?
We will need your financial results that includes a profit and loss statement and balance sheet as of 31st December (or as of the balance sheet date, if the financial year is different to the calendar year) for the current and previous financial year. We also need a copy of your entry in the Commercial Register, no more than 6 months old, and a copy of your tax registration certificate. Depending on the amount of funding involved, we may require other documentation or a guarantor.

Can a contract be concluded by a foreign national?
Yes, it can. In addition to the documents required for Czechs, foreign nationals must also provide a copy of their residency permit.

What’s the difference between an operating lease and a full service lease?
Apart from insurance, an operating lease does not include servicing, tyre service, assistance, refuelling, a replacement vehicle, etc. These services must be arranged and paid for by the client. With a full service lease, these services are included in the monthly leasing fee (depending on the options selected) and the client has no further costs associated with using the vehicle (apart from fuel, fluids, damage beyond the scope of an insurance claim, and any excess in the case of an insurance claim). An open calculation can also be arranged, where you pay deposits for the agreed services as part of the monthly flat rate. Any services you actually use are then billed at the selected interval.

Do I also receive the full technical certificate with the vehicle?
When you receive the vehicle, you get a pack of documents known as the Driver Set, which includes a copy of the full technical certificate. We will send you the original of the full technical certificate before you take the vehicle for the compulsory technical inspection (STK).

What about vehicle availability?
For a new vehicle that is still in production, delivery time depends on the conditions of the individual suppliers, average delivery time being 3 months. If a vehicle is in stock, it can realistically be delivered within 14 days.

Can I exchange a leased vehicle for another during the contract?
If you want to exchange your current vehicle for another, you first have to prematurely terminate your current contract. This process includes the settlement of accounts, amongst other things. You then choose a new vehicle and sign a new contract.

Can I lend the vehicle to someone else to drive?
Besides the leaseholder, the vehicle can be driven by any of the leaseholder’s employees or a close person. A close person is defined in Section 22 of the Civil Code. A person who is neither of the above may only drive the vehicle with the written consent of ALD Automotive s.r.o.

Is the registration number linked to the leasing company’s address or the client’s?
Vehicles will have registration number assigned according to the registered address of the leasing company. If the client will be registered in the full technical certificate as operator, the registration number will be assigned to his region. If an individual registration plate is provided, it is the property of ALD Automotive s.r.o. The cost to issue an individual registration plate is paid by the leaseholder.

What is the leasing contract’s term?
As the residual value of the vehicle decreases the most during the first year, we recommend concluding the leasing contract for more than 24 months. The law does not specify a limit on this period, and financing may be arranged for up to 60 months. The most common term of the leasing contract is 48 months, which works out the most favourably in terms of total vehicle costs.  Manufacturers also change their model ranges most frequently at this interval.

Do I have to drive an exact number of kilometres every year?
What counts is the odometer reading when you return the vehicle. We recommend checking your mileage so that at the end of the leasing contract there is no major difference between the actual and agreed mileage. If it is clear during the course of the leasing contract that the final odometer reading will be significantly lower / higher than the expected figure, we recommend changing the parameters of the leasing contract, referred to as recalculation, well in advance.

What should I do if I find that I have selected the incorrect total mileage for my leasing contract’s term?
You can send a request to change the leasing contract parameters or the total mileage by e-mail to rekalkulace@aldautomotive.com. The request must specify the name of the company / leaseholder, the number of the leasing contract, the current odometer reading as of the day the request is filed, and which change you require (i.e. the term of the contract and mileage you want).

How is higher / lower mileage billed in the case of an operating lease or a full service lease?
If the mileage as agreed in the leasing contract is exceeded by more than 1%, the fee for the excess is calculated using a simple equation: the number of km over/under the agreed mileage is multiplied by the coefficient specified in the leasing contract. For example, the agreed mileage is 50 000 km, actual mileage 60 000 km, the price per excess km is 1.50 CZK excluding VAT. The difference between the agreed limit and the actual figure is 10 000 x 1.50 CZK = 15 000 CZK excluding VAT. This sum is billed to clients after the termination of the leasing contract. If the actual mileage is lower than the agreed mileage, a credit note is issued for the amount. However, the maximum figure below the agreed mileage is 10 000 km.

Can I drive the vehicle abroad?
Yes. If the vehicle is operated by ALD Automotive s.r.o., anyone who intends to drive the vehicle abroad needs confirmation to use the vehicle (assuming the leaseholder is also the driver), or written authorisation from the company leasing the vehicle (in which case confirmation is issued to the leaseholder’s company and provided together with the vehicle in the Driver Set). To have this confirmation issued, or if it is lost, contact ALD Automotive s.r.o. by calling 955 525 000 or e-mailing infocz@aldautomotive.com. If the vehicle operator as stated on the vehicle technical certificate is the client, no confirmation of use of the vehicle is required.

Is there any upper limit to the agreed mileage?
Contracts can be customised to suit the client. With passenger vehicles, the standard maximum mileage in the leasing contract is 200 000 km.

Where can I find technical information about the vehicle or the terms of the leasing contract?
For this purpose, we have prepared the ALD SmartCar application, which can be used on iOS or Android mobile platforms. To use the application, your first need to register at fleetmonitor.cz, where you enter your contact details for the car you are using. Send an e-mail to fleetmonitor@aldautomotive.com to contact a consultant, who will pair your vehicle with the application. The ALD SmartCar application includes the terms of the leasing contract, technical information about the vehicle, online information about available service centres, and rapid assistance in the event of a breakdown or accident, or you can book a date to return the vehicle.

How should I proceed if I lose the documents or registration plate to the vehicle?
Report the loss of any documents or the registration plate to the Czech Police and to ALD Automotive s.r.o. at infocz@aldautomotive.com. Don’t forget to state the vehicle registration number and the contract number. We will send you the vehicle registration certificate, proof of motor third-party liability insurance (green card), and authorisation to use the vehicle within 5 working days. Send a copy of the police report including the registration plate (if only one has been lost/stolen) to ALD Automotive s.r.o., U Stavoservisu 527/1, 108 00 Praha 10. We will provide you with a new registration plate within 5 working days, including its associated documents. Note, that the vehicle cannot legally be driven during this time. If you lose the keys or the service book to the vehicle, you can contact the service partner directly. If you lose the motorway pass, you can purchase a new one through ALD Automotive s.r.o. and you will subsequently be billed for the cost. Or you can buy a new pass yourself. If only the checking coupon has been stolen, there is no need to buy a new motorway pass. Report the theft to the Czech Police and carry the police theft report in the vehicle while the coupon is still valid

How should I proceed if I lose my refuelling card?
Report the loss immediately to ALD Automotive s.r.o. by calling 955 525 000 (option 2) or e-mailing technicky.servis@aldautomotive.com. Don’t forget to state the refuelling card number and vehicle registration number.

What should I do if I forget the PIN to the refuelling card?
If a card is blocked after entering the wrong PIN, you must wait 24 hours before it is automatically unblocked and you can use it again. If you lose your card or forget the PIN, contact ALD Automotive s.r.o. by calling 955 525 000 (option 2) or by e-mail at technicky.servis@aldautomotive.com. Don’t forget to state the refuelling card number, the vehicle registration number, and the contract number. Depending on the type of card, you will be issued a new card or provided with a new PIN.

Can I use multiple refuelling cards with a vehicle?
Yes, you can choose from the following providers: Benzina, CCS, OMV, and Shell.

Can I put advertising onto the vehicle?
Yes, but any sticker must be removed before returning the vehicle. If the vehicle’s colour changes due to a sticker, the change must be entered in the vehicle register. All costs to apply and remove stickers or changes in the vehicle register are to be paid by the client.

 

Finance


If I receive the vehicle during or at the end of the month, will I pay the fees for the whole month?
When you receive the vehicle in the first month, the first invoice is only for that proportional part of the payment, so you don’t have to worry that you are paying anything extra. The final invoice will be issued for the entire month, but if you return the vehicle before the last day of the month, you will be issued with a credit note for the accrued difference in the leasing fee for the final month.

When do I pay the first and next instalments?
You will receive the first, proportional invoice roughly within a week of receiving the vehicle at your address / company address (unless the contractual documentation specifies otherwise). Subsequent leasing invoices are issued on the 1st day of every month and are payable within 18 days. If you are leasing multiple vehicles, these are billed together in a single invoice that shows a clear breakdown of the vehicles listed according to the leasing contract numbers. However, it is no problem for us to issue invoices for vehicles separately, if you prefer. The final invoice will be issued for the entire month, but if you return the vehicle before the last day of the month, you will be issued with a credit note for the accrued difference in the leasing fee for the final month.

I am self-employed – will I receive an invoice every month with the price, including VAT?
Yes, you will receive an invoice with all the details required for a tax document.

What is the procedure if I commit a traffic violation?
We pay the fine for the violation and then rebill the client for the full amount of the fine. The administrative fee for processing the fine is 150 CZK.

I am considering an operating lease without services. Will I have to pay extra in addition to the agreed instalments and fuel?
Yes. If you opt for an operative lease without services, you will pay all the costs of running the vehicle yourself.

 

Servicing


Where should I go for warranty or tyre service?
A list of preferred service and tyre service networks is given in the documents provided when you receive the vehicle. The current service network can also be found online at https://zakaznici.aldautomotive.cz/servis/desktop.aspx

What I should I do when changing the tyres for the first time?
First book yourself into a contractual service centre from the list online at https://zakaznici.aldautomotive.cz/servis/desktop.aspx. We recommend booking at least 7 days in advance. Tyre service centres can be busy, especially at the beginning of the season. State the vehicle registration number (the storage sheet number the next time you have the tyres changed) and inform the service centre that the vehicle is owned by ALD Automotive s.r.o. Upon arrival with the vehicle, present the ALD service card you were given in the Driver Set when you received the vehicle. After the tyres have been changed you will be given a storage sheet, which you should keep in a safe place and use the next time you have the tyres changed.

What should I do in the event of a vehicle defect?
If your vehicle can be driven, use the Driver Set or online list at https://zakaznici.aldautomotive.cz/servis/desktop.aspx to find the nearest service centre or tyre service and present your service card, which can also be found in the Driver Set. If your vehicle cannot be driven and you have the ALD Assistance service, call 848 455 555. In the event of a defect that cannot be repaired while you wait, you can receive a replacement vehicle free of charge for the necessary amount of time, how long though depending on the selected assistance programme (4, 5, or 10 days). If you do not have the ALD Assistance service, you can use the basic assistance service that forms part of the accident insurance. The contact details can be found on the green card. In this case, you are not entitled to receive a replacement vehicle.

What are the service intervals and how much does service work cost?
The service interval for each vehicle is set by the manufacturer, not the leasing company. Servicing is described in the vehicle documentation. You can have the vehicle serviced at a service centre for that particular make of vehicle. We recommend booking well in advance, so as not to lose the warranty on the vehicle. Service contact details are available online at: https://zakaznici.aldautomotive.cz/servis/desktop.aspx. Servicing is included in a full service lease. In an operating lease without services, the client pays these costs.

Is a replacement vehicle available during standard service work?
For standard service work we can include the service and a replacement vehicle in the calculation. You can choose any number of days, which you can then use each year. If a replacement vehicle is not included in the payments, you will be billed for the cost.

Can I mount additional equipment onto the vehicle, such as a tow bar?
Yes. At the client’s request ALD Automotive s.r.o. will approve the fitting work at a contractual service centre and will then have the details entered into the technical certificate. Based on a supplier’s approved invoice, the tow bar is added as a technical improvement to the vehicle and the contract is recalculated to new terms.

What should I do if I need to repair a vehicle abroad?
We have this covered, too. You can arrange what is known as an Assistance service. ALD Assistance operates all over Europe. If ever you have an accident or a breakdown, you need to call the international number +420 848 455 555. This assistance service will deal with the incident for you and provide you with a replacement vehicle, a ride home, or accommodation if the vehicle will take several days to repair. Each individual solution depends on the situation in question. The full terms of the assistance service can be found in the Driver Set, which is included with each vehicle.

How do I get a replacement vehicle?
There are 3 ways of claiming a replacement vehicle. The first is from assistance, where you are entitled to a replacement vehicle if your vehicle cannot be driven or repaired while you wait. To obtain a replacement vehicle you need to call ALD Assistance on 848 455 555. You will then be provided with a replacement vehicle for the necessary amount of time, how long though depending on the selected assistance programme (4, 5, or 10 days). A replacement vehicle cannot be claimed later. Another option is to arrange the replacement vehicle service separately. You can do this when you bring the vehicle in for a service check or repairs. You can specify the number of days per year you want this service, or leave it open, in which case you will be billed depending on how often you use the replacement vehicle. You can also claim a replacement vehicle from the insurance if you have an accident. Provided that you are not at fault, we will arrange for the hire car to be paid from the responsible party’s insurance. You can receive a vehicle of the same or lower category. Fuel costs are not included in the price of replacement vehicles.

 

Insurance


What do I do in an insurance claim?
Insurance may be included in the service. In the event of an accident, always call the Czech Police, and depending on the extent of damage (roadworthiness), you can call the assistance service and then contact ALD Automotive s.r.o. online http://pojisteni.aldautomotive.cz, by email pojisteni@aldautomotive.com or by calling 955 525 000 (option 1). We will then handle your insurance claim. As the insurance contract is between the insurance company and ALD Automotive s.r.o., do not contact the insurance company directly.

What do I do in case of request of release the right of the setlement?
Contact us by email at pojisteni@aldautomotive.com and send the following data: Identification of the car (contract number,registration plate or VIN), name of the Insurance company which is contracted, ID number and date of the insurance claims. Release the right of the settlement will be prepared after recieved request as soon as possible.

Can I apply insurance bonuses I have from the past as a driver?
Vehicles are insured under an ALD Automotive collective insurance contract, and individual accident insurance bonuses cannot be applied. However, we do use the services of an insurance broker who negotiates the best possible terms available on the insurance market.

What is the difference if my accident insurance includes GAP?
This is extended accident insurance, where if the vehicle is a write-off or is stolen, the insurance company pays out up to the accounting value of the vehicle. In such cases, after the claim is settled, you only pay the excess. As with any insurance claim, whether the driver was under the influence of alcohol or narcotics at the time of the accident will be taken into account.

How should I deal with damage to the windscreen?
If there is any damage to the windscreen or windows of the vehicle, it must be reported to ALD Automotive s.r.o. via http://pojisteni.aldautomotive.cz, by e-mailing pojisteni@aldautomotive.com or by calling 955 525 000 (option 1). Under the insurance, repairs will be carried out by our contractual partner ACG.

What is the excess on insurance?
The amount of insurance excess is stated in the leasing contract. If it is not a specific discounted vehicle, the amount of excess can be adjusted. Generally, the lower the excess, the higher the insurance premium.

What is the geographical scope of the insurance? Are there any exceptions?
As standard, the insurance is valid for EU countries, Norway, Switzerland, and Turkey. It is not valid outside the EU, however, and additional insurance is required.

What happens if the vehicle is stolen?
The theft should first be reported to the Czech Police and then to ALD Automotive s.r.o. You pay the leasing fee until the Czech Police issues a resolution on the termination of the investigation. The Czech Police generally issues this resolution after one month. Once the resolution has been issued, the accounts will be settled and you will be refunded any leasing fees paid after the theft and before the issue of the resolution. If your insurance provides cover up to the accounting value of the vehicle (GAP), you will only pay the excess. In the case of standard insurance without GAP, the insurance company will pay out according to the market value of the vehicle at the time it was stolen. If the market value is lower than the accounting value, you pay the difference. For example, the vehicle is insured for 300 000 CZK and the insurance company pays the market value of 250 000 CZK. In this case the difference is 50 000 CZK.

What should I do if the vehicle is a write-off and the accident was caused by another vehicle on an operating lease? Do I get a new vehicle again under the same terms?
The vehicle is insured, so the insurance company pays the costs according to the regulations. You pay the agreed excess. As with any insurance claim, whether the driver was under the influence of alcohol or narcotics at the time of the accident will be taken into account. A new vehicle can be ordered before an insurance claim is settled. The financing terms cannot be guaranteed in advance, as they are based on several variables. However, we will customise your calculation to suit you.

What should I do if I am involved in accident abroad and the police want me to sign a document I don’t understand?
You can sign the document, but you should accompany your signature with a sentence in Czech that you do not understand the document and cannot agree to it without a Czech translation. This will let the matter be taken further, if necessary.

Where can I find your current, general, and additional terms and conditions?
You will receive our general and additional terms and conditions when signing the contract. More about insurance is available at: http://www.aldautomotive.cz/sluzby/pojisteni-a-rizeni-rizik.

 

Assistance


How does the ALD Assistance service work?
This is an assistance service available to clients on roads in the Czech Republic and abroad. It  provides administrative information and complete legal protection insurance services. These include interpreting in the case of a routine roadside check abroad, the loss or theft of documents, or the provision of a replacement vehicle and service work in the case of a road accident or breakdown.

When am I entitled to a replacement vehicle from the assistance service?
You become entitled to a replacement vehicle from assistance service if the vehicle cannot be driven and if it cannot be repaired while you wait. In order to receive a replacement vehicle you need to contact ALD Assistance by calling 848 455 555. You will then be provided with a replacement vehicle for the necessary amount of time, how long depending on the selected assistance programme (4, 5, or 10 days). A replacement vehicle cannot be claimed later. We certainly do not recommend using the services of an assistance vehicle that arrives at an accident without being ordered. This is not a contractual partner of ALD Automotive s.r.o. and you would be re-billed for the costs, which could be several times higher.

 

Termination of contract


Where should I return the vehicle after termination of the contract?
Unless agreed otherwise, the vehicle should be returned to ALD Automotive s.r.o. at U Stavoservisu 527/1, 108 00 Praha 10, after the date has been confirmed. The date can be booked by e-mailing infocz@aldautomotive.com, by calling 955 525 000 or via the ALD Smart Car mobile application. For a fee, you can arrange to have the vehicle collected from anywhere in the Czech Republic. To use this service you can contact us by e-mailing vracenivozu@aldautomotive.com.

Do I also return the second set of tyres with the vehicle?
Yes, you return the second set of tyres with the vehicle. If the tyres are stored with one of our service partners, you can simply provide us with the original storage sheet issued by the service partner. If the service centre has disposed of the tyres because they were too worn, you should report this and the name of the tyre service centre to the technician when returning the vehicle.

Can a contract be prematurely terminated before the agreed date?
Yes, it is possible to prematurely terminate a contract. We will prepare your final bill as of the date the contract is prematurely terminated. In these cases, the request to terminate the contract should be sent to ukonceni@aldautomotive.com. The request should contain the company name or the name of the leaseholder, the number of the leasing contract, the date the contract is to be terminated, and the expected odometer reading as of the date the contract is prematurely terminated. A contract may only be prematurely terminated as of the last day of the month. The client should send the request no later than the 15th day of the month in which the contract is to be prematurely terminated. If the request is sent later, the contract will be terminated as of the last day of the following month. Within 10 working days of receiving the request to prematurely terminate the contract, we will send you a proposal specifying the terms under which it may be terminated. smlouvu ukončit.

How is the condition of the vehicle assessed when I return it? How much wear and tear is acceptable?
Vehicles are assessed according to the code in the normal wear and tear manual that forms part of each Driver Set together with the other vehicle documentation (included with every vehicle). The degree of wear is assessed by the independent company SGS Czech Republic, s.r.o., which issues a protocol on the condition of the vehicle after it has been returned. This protocol is given to the client to sign. Any damage beyond the scope of the acceptable damage described above is then billed to the client. This includes damage such as burn holes in upholstery, scuffed wheel rims, larger dents and abrasions, broken glass, etc.

How is the leasing contract terminated?
Around 4 months prior to termination of the contract, you will receive a letter with instructions how to proceed when the contract ends. You can choose whether to return the vehicle or extend the contract. Options may vary, depending on the type of product. Before returning the vehicle, arrange a date to bring the vehicle to the ALD Automotive s.r.o. Used Car Centre at U Stavoservisu 527/1, Praha 10 by e-mailing infocz@aldautomotive.com, by calling 955 525 000, or via the ALD Smart Car mobile application. You will then receive a vehicle acceptance protocol, which serves as the basis for any final financial settlement and includes details about any excess wear and excess or unused mileage. The degree of wear is assessed by the independent company SGS Czech Republic, s.r.o., which issues a protocol on the condition of the vehicle after it has been returned. This protocol is given to the client to sign. Any damage beyond the scope of the acceptable damage described above is then billed to the client. This includes damage such as burn holes in upholstery, scuffed wheel rims, larger dents and abrasions, broken glass, etc.

What happens to the vehicles after their lease ends?
Vehicles are generally offered for sale through the ALD Automotive s.r.o. Used Car Centre. These are vehicles with a certain origin and service history, and makes this one of the safest used car offers available on the Czech market.

Contact us
+420 955 525 000