Assistance Services

The ALD Assistance service keeps you moving in any situation

In cooperation with a contractual specialized assistance company, we offer our clients various ALD assistance service programs that cover the entire territory of Europe. Our programs provide comprehensive free assistance in the event of a vehicle breakdown or accident, as well as free lease of a replacement vehicle (for up to 10 days, depending on your variant). We usually provide services for passenger and light commercial vehicles up to 3.5 tons. The exact details are defined in the agreement. 


To receive free ALD assistance services you must request them through the non-stop ALD Assistance dispatcher: +420 848 455 555 or through the myALD Driver app.

The ALD dispatching centre is ready to provide basic emergency assistance to users of ALD vehicles even if they do not have the above service. The direct costs of such intervention and other related services (such as providing a replacement vehicle) are subsequently re-invoiced to customers. 

Don’t forget that after receiving roadside assistance following an accident, you must immediately submit an insurance claim to the ALD insurance department (if you are insured with ALD). To submit this claim, use the Insurance Claim Report form online or the myALD Driver mobile app.

asistencni-sluzby-en More information on the ALD assistance service is available in the attached brochure.

What to do in the event of an accident?