Assistance services Your mobility in every situation

ALD Automotive in cooperation with Global Assistance has prepared three ALD Assistance programs of assistance services for its clients.

Assistance services

The Euro Complex, Euro Complex Plus and Euro Comfort programs provide complete assistance including compensation for costs for ensuring the mobility of clients in the case of defects or car accidents. The binding scope of the services is defined in your contract. A replacement vehicle is provided for free based on the scope of negotiated assistance services, up to 10 days.

The basic condition for the free utilization of all services is their organization through the ALD Assistance dispatch center. Utilization of free services within the program is carried out based on a valid assistance card of an ALD Assistance client. The program includes vehicles up to 3.5 t registered in the Czech Republic no older than 5 years. Services are provided everywhere in Europe.


Replacement vehicle


  • ALD Automotive provides temporary replacement vehicle where a vehicle is immobilised.
  • Reservations can be made by simple phone call to ALD Automotive’s Driver Services Department
  • ALD Automotive organises a pick-up point with your nearest short-term vehicle rental company.
  • Your employees simply need to present their services card and driver’s license to take delivery of the replacement vehicle without having to advance any funds.
  • You have a courtesy vehicle at your disposal at any time should there be a problem with your main vehicle. Short-term hire is entirely paid by ALD Automotive, and you choose the category of courtesy vehicle and level of cover you would like for each contract.


  • You benefit from the preferential rates negotiated by ALD Automotive with its partners.
  • Your staff can get to where they need to go thanks to a nationwide network of approved rental agencies.
  • All costs are covered by ALD Automotive: from booking to invoicing, your employees have nothing to pay and you avoid expense accounts.
  • Insurance and assistance clauses are included in short-term rental contracts.


ALD AUTOMOTIVE HOTLINE +420 848 455 555 

Infoline: +420 955 525 000 

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We believe that using our vehicles will be a pleasant experience for you. However, it is always possible that a problem occurs and you could need our help. In these cases, please do not hesitate to contact our hotline. 



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+420 955 525 000