Maintenance

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Damaged glass repairs – changes effective from July 1st, 2017

Dear clients:
As of July 1st, 2017 the process of ordering repairs of damaged glass of your vehicles is changing.
If a glass on your vehicle becomes damaged and requires repairs and if you are insured for this situation by ALD, report the damage to the insurance department using the insurance event report FORM.   
The corresponding repair is subject to approval by ALD and can be conducted only by a preferred contractor. Should you order the repair in some other manner, the repair shop cannot obtain the necessary approval to conduct the repair. 

Once you report the event, the information about the needed repair is submitted to the Call Center of the contractor, which will contact you (provided you are an ALD client) within one working day and discuss with you the corresponding repair date, time and location based on your requirements. Most repairs are conducted in a mobile manner, thus preventing the need to drive the vehicle with the reported damage. Please be aware that the repair will take approximately 2-3 hours.
The preferred glass repair contractor guarantees the following

Glass quality – exclusively glasses made by manufacturers that make glass for the original vehicles;
Significantly shorter order times - 90% of the orders are dealt with within 24 hours after being reported;
Mobile service at a location chosen by the client;
Professionality – exclusive specialization in vehicle glasses;
Modern chemistry (glues) – you can safely leave the given repair location already 60 minutes after the repair completion;
Ability to fully address the needs of vehicles equipped with camera systems installed behind the windshield.

 

Vehicle repairs conducted prior to the given contract
 
Please observe the below stated procedure during the several month before the contract expiry (you will also receive a letter that will include this procedure). If your vehicle incurs a damage that requires repair and if you are insured for this situation by ALD, report the damage to the insurance department using the appropriate form, which you can find at: https://pojisteni.aldautomotive.cz/. The corresponding repair, provided it is needed, is subject to approval by ALD. Should you order the repair in some other manner, the repair shop cannot obtain the necessary approval to conduct the repair.
Should the given damage prevent your vehicle from being driven, contact ALD Assistance (+420 848 455 555) and, at the same time, report the damage in the above described manner.

 

 

ALD Automotive will thoroughly take care of your vehicle, utilizing the network of its contractual repair shops, which comply with the prescribed requirements of the given vehicle manufacturers. All of that for discounted repair prices. ALD Automotive organizes tenders for repair service contractors on a regular basis, during which it thoroughly assesses the offers and service quality of individual contractors. Moreover, as a part of the Full-Service Leasing service, ALD Automotive pays for regular service checkups, maintenance and repairs related to regular wear and tear of the given vehicles.
The extent of the services and operations included in the technical service is specified in the corresponding lease contract. It includes all care within the frame of standard vehicle operation, maintenance and repairs. All service operations are subject to approval by ALD Automotive and are carried out exclusively within the service network of its contractual partners. This allows us to guarantee perfect technical conditions of all operated cars and, at the same time, to control accuracy and price adequacy of all warranty and post-warranty repairs, including assembly of approved accessories.

We utilize the most extensive network of contractual service partners and ensure high standards of the provided services by the means of regular inspections and tenders.

Fast repair guide for downloading

Overview of the repair locations

I need maintenance/service or regular inspection of my vehicle
 
  • Choose from our network of the service locations that correspond to the conditions of your contract
 I need a vehicle body repair (excluding glass)
   
  • Prior to selecting your repair shop, report the given event (using the online form or over the phone)
  • When reporting an event, let us recommend you our preferred repair shop. This will allow you to take advantage of the benefit of the pickup service and a free replacement vehicle (when available) – in this case the Call Center of the repair shops network will contact you; do not select a repair shop yourself.
 I need to repair glass on my vehicle
 
  •  Prior to selecting your repair shop, report the given event (using the online form or over the phone)
  • When reporting an event, let us recommend you our mobile service. This will allow you to take advantage of the fast repair benefit (repair within 2 hours) at a location selected by you and at a time that suits you (this service also includes dry cleaning of your vehicle) – in this case the Call Center of the repair shops network will contact you; do not select a repair shop yourself.
 I need to replace my tires or have them serviced 
   
  • Select from our network of tire shops. In some cases, you can place the order online.
 I need get fuel
 
  •  Based on the type of your fuel type.

 

 

Contact us
+420 955 525 000